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1) Look & Feel :  Excellent Good Needs Improvement
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3) Speed :            Excellent Good Needs Improvement

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1) Communication :  Excellent Good Needs Improvement
2) Information :         Excellent Good Needs Improvement
3) Follow up :            Excellent Good Needs Improvement

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1) Greeting & Hospitality: Excellent Good Needs Improvement
2) Information :                  Excellent Good Needs Improvement
3) Booking Process :        Excellent Good Needs Improvement

On Tour Experiences

1) Driver & Guide :             Excellent Good Needs Improvement
2) Hotels & Meals :             Excellent Good Needs Improvement
3) Vehicle & Sightseeing : Excellent Good Needs Improvement
4) Overall Happiness :       Excellent Good Needs Improvement
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